Hi Im sorry to hear that.
First you need to check the tiny micro switch on the lamp door assembly. They are very delicate and can so easily be broken. You need a cheap multi-meter to do this.
Also how did it fail?
Hi its a tiny switch that ensures you're safety making the lamp inoperable if it thinks the door is open or the switch has failed.
I will help you as best I can if you still want that, if not I will put this one in for cancel.
Hi Ok I will let customer service know about that . Please rate my service to you kindly at this time. As it is the only way I am credited for my time ;-)
Thank you and have a wonderful day!