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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Garmin Forerunner 910XT I have a bike workout from 2 days

Customer Question

Garmin Forerunner 910XT
I have a bike workout from 2 days ago that won't download off watch.
A run workout the day before, and a swim workout the day after came off watch fine.
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It is possible that part of the software that does the uploading has become corrupted.

What error message (if any) do you get when the upload of the workout fails?

Customer: replied 2 months ago.
No error message. Just won't download
Customer: replied 2 months ago.
All workouts after the one that is stuck are downloading fine
Expert:  Russell H. replied 2 months ago.

Then, if workouts *since* the problem workout, are still uploading to the computer just fine, you probably have a spontaneous corruption of one workout on your Garmin device, at a guess.

Does that sound reasonable to you?

I might also ask, how old is the Garmin device in question? and how much use has it seen?

Expert:  Russell H. replied 2 months ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Customer: replied 2 months ago.
4 years old.
My problem is the watch contains a lot of data I cannot view until it downloads. This was a 104 mile bike ride workout for Ironman training and I need to see power data
Customer: replied 2 months ago.
Are we done?
Customer: replied 2 months ago.
I was hoping for Garmin specific expertise.
No message
I assume we are done
This did not help me
Expert:  Russell H. replied 2 months ago.

I was a little late noticing your message.

It appears you are not satisfied with my work so far.

I have Opted Out, opening the case to other Experts in this category. I hope another person's work will suit you better.

Thank you for following the process so far.