Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Jo.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too, just let me know. Just let me know either way.
That is the handset model, I'm asking you for the model of the base station, please.
Are all 4 of the phones you referred to the panasonic cordless ones?Do you have any other phone, just a basic corded/wall phone that we can test the line with? That is the necessary next step here.
Also can you please resend the complete description of the problem, your initial post stated they can hear you and you can hear them.
I assume one should be "can't", but it is unclear which.