Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you , the rating bar of stars is usually at the top of the page thanks again
Do you need any more help with this please?
Did you see the kindle flicker and reload the operating system when you did the above?kindle would then be at the start page?