Hi there! My name is*****'m sorry that you're having this trouble. I'll do my best to help you. Can you tell me please whether you're trying to connect on a phone, tablet, or on a computer? Does the wifi show that it is connected? If it does, please open your web browser. A web page should pop up asking you to accept their terms and conditions. Once you accept, you should be fully connected. Please let me know the results after you try this.