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Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 12045
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Netcam was working for (I guess) a free trial period. The

Customer Question

My Netcam was working for (I guess) a free trial period. The camera "clips" screen now says "Camera 1 Unavailable". What does this mean, how to fix it, and need I purchase a plan - if so, where and how????
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The problem must be quite upsetting, and I hope I can help you with it.

Please tell me, what computer are you running the Belkin Netcam HD+ on ?

In the sense of, "Is it a Windows PC, or an Apple computer?"

What do you use the camera for, still pictures only? or video as well as still pictures? or something else?

( I suspect you won't have to purchase a plan, that there is a way to get it working again free of additional charge. )

Customer: replied 9 months ago.
1 - Windows; 2 - security videos for motion
Customer: replied 9 months ago.
typing will do....
Expert:  Russell H. replied 9 months ago.

OK.

Do you know what software you are running to take security videos ? or were, before the problem occurred?

Customer: replied 9 months ago.
windows 7 ??
Expert:  Russell H. replied 9 months ago.

I'm sorry - I'm not sure I can answer this question soon, or adequately, for various reasons, including that I have to be offline shortly. So I have Opted Out, opening the case to other Experts in this category.

Expert:  Louie replied 9 months ago.

Hi Rhenn and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, proposed preliminary tries (if have not been done):

  • • verify 5VDC supply to the camera with a volt/multi-meter;
  • • press on the recessed RESET button;
  • • re-install; i.e. run the setup again on your smartphone, tablet or computer.