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Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 19510
Experience:  Managing Director at Pollinate Group LLC
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I have uverse internet. the outside line comes to a big box

Customer Question

I have uverse internet. the outside line comes to a big box affair that has "2wire
' on top. it has to be constantly plugged up to 110volt wall plug. my ? is do these things ever go bad? if so will they make a strange noise>
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Yes, they can fail, and do so quite often in fact.

Most of those are also a wifi router too, and those radio transceiver components can make noise.

Unplug the power to the 2wire box for a minute and see what happens (power needs to drain out for a minute or 2 after before judging the sound level). It won't hurt anything, though you'll lose internet and possibly phone/cable for a few minutes, but it will come right back when you plug it back in.

If that turns out to be the source of the interference, you can contact ATT and ask them to replace it for you.

Best regards,


Expert:  Nathan replied 2 months ago.

Note: You want to actually unplug the wall adapter from the power outlet, not just to unplug the cord from the back of the router. It is actually more likely that the power adapter/brick is faulty than the router, but you can test both ways to find out for sure.

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