Hello,I am the person that will be helping you today.
Do you still have the Owner's Manual that came with the safe? You may use the 5 digit code that is listed on the owner's manual to open it. If that doesn't open it, you will need to call the Sentry Safe Customer Department at the following number: 1-***-***-****. They will be able to work with you and locate the proper default code.
I look forward to hearing your feedback concerning whether or not your problem is fixed.
I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.
I will be standing by,Jason
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