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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
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Warning sequence error on till SAM4S ER380M, 10 minutes,

Customer Question

Warning sequence error on till SAM4S ER380M
JA: How long has this been going on?
Customer: 10 minutes
JA: What troubleshooting have you tried?
Customer: Void
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

When a cash register locks up, it gets frustrating for sure. I hope I can help solve the problem, though.

I am currently looking up specifics on that particular error message. Expect another posting to this case within 5 minutes or so, and thank you for your patience.

Customer: replied 4 months ago.
Warning sequence error on Sam 4S ER380m
Expert:  Russell H. replied 4 months ago.

My first suggestion is, to try pressing the CLEAR button, that in the example I found, is located just above the

'1'

button. That should stop the beeping alarm.

This happens (if the register is not in a 'broken' state) when you (or the register's operator) try to enter a decimal point into an amount you're ringing up. The decimal point inserts itself. You just need to type in the numbers, for example:

995

instead of

9 . 9 5

which last is what produces the 'sequence error'.

Does that clear up the problem?

Customer: replied 4 months ago.
I am not getting any help
Customer: replied 4 months ago.
No
Expert:  Russell H. replied 4 months ago.

OK.

Do you know how the error was produced? Another way of producing that error is to turn the key from the Reg position too early, before the transaction is completed, which also produces the error and the beep.

Turn the key back to REG again, complete the transaction, and try again, if that's how it came about, I suggest.

Customer: replied 4 months ago.
Tried to void
Customer: replied 4 months ago.
I did
Customer: replied 4 months ago.
Not working yet
Customer: replied 4 months ago.
Already money is taken out from account
Expert:  Russell H. replied 4 months ago.

How about the CLEAR button? above the '1' button, or wherever it is on the ER380M.

Expert:  Russell H. replied 4 months ago.

If the key has a RST position, try turning to the RST position, see if it stops the annoying beep.

Customer: replied 4 months ago.
No t
Expert:  Russell H. replied 4 months ago.

Then I regret that I do not know what causes the beep and the sequence error, nor what to do about it, aside from turning the register Off for a while, and trying it again.

Would you like a chance at other advice, from a different Expert? at no additional charge, of course.

Customer: replied 4 months ago.
Are you making me fool
Expert:  Russell H. replied 4 months ago.

I have no such intention.

I have Opted Out, opening the case to other Experts in this category. I hope one of them will have further advice for you on this case.

Customer: replied 4 months ago.
No need. I have bought new cash till
Customer: replied 4 months ago.
Too late
Customer: replied 4 months ago.
I want my refund back