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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5823
Experience:  Over 20 years electronics experience. How may I help you today?
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My Bose Wave radio/CD player won, t play CDS the radio works

Customer Question

My Bose Wave radio/CD player won
JA: How long has this been going on?
Customer: t play CDS the radio works fine
JA: What troubleshooting have you tried?
Customer: changing batteries in the remote control, that's it
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 8 months ago.

Welcome. My name is ***** ***** experienced field technician. We are now

connected together on this convenient website where I am able to help you.

To get started, I need to know you can see this message and are able to reply

to me here...

Which model Wave radio do you have? Is it the single CD, or the 3 CD unit?

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

When we are finished, please don't forget to rate my service with you today with 3-5 stars. Rating

does not close the question, and you can communicate with me at no extra charge.

Customer: replied 8 months ago.
it is the single CD
Customer: replied 8 months ago.
it has been going on for about a week
Expert:  Rusty replied 8 months ago.

Ok, unplug the radio. The reset procedure is to wait 10 seconds, and hold the eject button while plugging it back in. It will eject the CD, feel free to put it back in and try it.

If it still doesn't work, the laser has gone out, and it will need to be sent to Bose for repair. It is a common problem, the lasers wear out. They will offer you a flat fee to fix it. If they cannot fix it, they will send you a new radio at an incredibly discounted rate. You'll need to call them to obtain an RA number and shipping address. Call 1-***-***-****. Their customer service is top notch. Let me know if you have any trouble.

Expert:  Rusty replied 7 months ago.

Do you still need help with this?

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