Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Which model Bose unit do you have?
2) What is the rough age of the system please?
3) When did the issue occur?
4) Is the Power and Eject the only functions that do not work?
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***
I'm sorry, but I will need to opt out of the question. It is now open for other experts to view and assist.