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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30254
Experience:  Over 20 years fixing Electronically devices
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My lap top is continuously freezing. I have P.C.matic

Customer Question

my lap top is continuously freezing. I have P.C.matic checking my unit and no problems as far as any malware etc. Is there a fix?
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Richard replied 3 months ago.

Hi there and welcome

Is it freezing in a specific program or function? Or it is happening randomly?

Customer: replied 3 months ago.
Going on line
Expert:  Richard replied 3 months ago.

Which internet browser are you using? eg: Internet Explorer?

Customer: replied 3 months ago.
internet explorer
Expert:  Richard replied 3 months ago.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please