Electronics Repair Questions? Ask an Electronics Technician
Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
We find a software glitch can cause charging issues.
Let me know if you need more help
A positive rating is appreciated thank you , the rating bar of stars is usually at the top of the page thanks again