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Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 13742
Experience:  20+ years in trade TV and Electronics
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I have a Kindle Fire and suddenly won't hold a charge. It is

Customer Question

I have a Kindle Fire and suddenly won't hold a charge. It is plugged in and within
11 feet of a strong WIFI signal.
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Anthony replied 4 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

We find a software glitch can cause charging issues.

Let me know if you need more help

A positive rating is appreciated thank you , the rating bar of stars is usually at the top of the page thanks again

Regards

Anthony