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John, Engineer and electronic enthusiast for more than 12 years.
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How do I update my kindle wireless? I can't find the menu

Customer Question

how do I update my kindle wireless? I can't find the menu button.
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

What is the message that you are given regarding your wireless update? Which model of Kindle do you have?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 10 months ago.
This I my 3rd Kindle. I don't how to download the update for the wireless. Kindle dx wireless
Expert:  GeekGal replied 10 months ago.

Hi there Pat, My name is*****'d be happy to help you with this. I'll need to ask a few questions in order to best help you. Can you look for the serial number on the back of the Kindle? That will help to determine which generation of the Kindle DX you have, so I can give you specific instructions for your exact model.

Customer: replied 10 months ago.
No thank you! I think I have the problem solved. It is an Amazon Kindle problem that I shouldn't have to pay for.

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