Hello,I am the person that will be helping you today.
What is the message that you are given regarding your wireless update? Which model of Kindle do you have?
I will be standing by, looking forward to your response.
Hi there Pat, My name is*****'d be happy to help you with this. I'll need to ask a few questions in order to best help you. Can you look for the serial number on the back of the Kindle? That will help to determine which generation of the Kindle DX you have, so I can give you specific instructions for your exact model.