Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of the tv?
It will be on a sticker on the back near the power cord, or on the underside of the projector (but keep in mind it may be mounted upside down).
Yes, I was waiting for the model
Are you sure the light you see is only the power one? There are usually others too like temp, timer, lamp
It won't operate with the cover (lamp door) open, so you need to close that back up, then recheck the lights.
I'm sorry but without even basic information like the model number, it is difficult to give you specifics.
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Best of luck to you,