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John, Engineer and electronic enthusiast for more than 12 years.
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My home safe won't open. I have life saving medications

Customer Question

My home safe won't open. I have life saving medications locked inside. Worked fine yesterday but now giving message saying "E-CODE" when i attempt to open. Key for this safe has been lost. Serial # *****: HL100ESH084005285E.
PLEASE help! Otherwise I am bound for hospital emergency room in next 30 min . Noone available at Sentry customer service!!!
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  chester298 replied 10 months ago.

Hi and welcome to Just answer.

Are you sure that you have the correct combination?

Customer: replied 10 months ago.

YES!!

But when combination is entered safe wont open! Just say "E-CODE' on the electronic screen!!

Locksmiths in my area can't get here for another hour. So I'm reaching out to you or I need to go to hospital if I cannot get to my medication locked in this safe!!

Customer: replied 10 months ago.

Is there a default code to this serial # ***** safe?

Expert:  chester298 replied 10 months ago.

Try to press and hold the lock button on your keypad. Then enter your code.

If still, this is emergency you need to call nearest hospital

Expert:  chester298 replied 10 months ago.

Press and hold the lock button until display battery then press 0 then the super word appear. When the super disappear press 9999

If still, this is emergency you need to call nearest hospital

Customer: replied 10 months ago.

doesnt work going to hospital

Expert:  chester298 replied 10 months ago.

Hi again,

How is your condition right now? Did your safe is now open?

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