Hi Bert, I am sorry to hear that.
May I have the make and full model# ***** your safe?
Also its approximate age, I knwo you said you got it 8 years ago but was it new at that time?
Thank you Bert, for that information. On this one unfortunately the internal dial Cogs are compromised. Meaning the part that holds them all together in the lock cylinder has come loose. Because of that there is one that has slipped off its shaft and is blocking the rest from turning and making it impossible to turn it to the left. You could try tipping the safe forward onto its dace and tapping it a few times while trying to turn the dial in both directions to see if that clears the problem.
But more than likely this one will need to be looked at and repaired by a local locksmith.
It shouldn't be too expensive as this is a pretty easy fix for an honest lock technician;)
I wish I had better news for you Bert, I really do.
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great weekend!
Hi Bert, you need to rate using the rating buttons so I can close this for you, no additional cost involved ;-)