Hello,I am the person that will be helping you today.
More often than not, this problem has to due with faulted dns cache. The way to fix that is to unplug the power to your modem & router, plug them back in, turn the Xbox 360 off and on, and then update once more. When you do that, you will be all set.
I look forward to hearing your feedback concerning whether or not your problem is fixed.
I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.
I will be standing by,Jason
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May I ask for the brand and model name of your modem & router?
That is the name of your Xbox. What is the brand and model name of your modem & router?
Okay. You have already unplugged the power to both the ARRIS and the VAP?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? I will then be able to look at your network dns settings and help you fix the problem. When the remote session begins, a chat window will appear that we can use to communicate with each other.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 90 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Why not? Did you run that on a computer?
Okay. It will not run on a phone. Can you follow the instructions for the remote on a computer?
You can open your email and click the link that was sent there.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.