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Jason Jones
Jason Jones,
Category: Consumer Electronics
Satisfied Customers: 14993
Experience:  IT Consultant at Myself
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My xbox 360 is giving me an error msg when I try to install

Customer Question

My xbox 360 is giving me an error msg when I try to install the updates. At first it said I didn't have enough storage, so I added a flash drive. Tried again and it says error msg status code 4451-0000-0080-0300-8007-0570
I try test the system and it only goes as far as the Internet and stops at the Xbox live. I've reset to factory settings as it suggests. I turned off the power to the modem for 5 minutes and turned back on and tried again...same error.
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

More often than not, this problem has to due with faulted dns cache. The way to fix that is to unplug the power to your modem & router, plug them back in, turn the Xbox 360 off and on, and then update once more. When you do that, you will be all set.

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,
Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page. To keep them handy, you may wish to bookmark or favorite one of the pages that are listed below. To be sure that it is sent to me, preface the question with "For ***** ***** Only!".

Profile page:

http://JasonFixedit.com

Customer: replied 7 months ago.
I already tried tgat
Expert:  Jason Jones replied 7 months ago.

May I ask for the brand and model name of your modem & router?

Customer: replied 7 months ago.
Xbox360 E Console
Customer: replied 7 months ago.
Model 1538
Expert:  Jason Jones replied 7 months ago.

That is the name of your Xbox. What is the brand and model name of your modem & router?

Customer: replied 7 months ago.
Att Arris NVG589
Att vap2500
Expert:  Jason Jones replied 7 months ago.

Okay. You have already unplugged the power to both the ARRIS and the VAP?

Customer: replied 7 months ago.
for 5 minutes as the Xbox help site suggested.
Expert:  Jason Jones replied 7 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? I will then be able to look at your network dns settings and help you fix the problem. When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 7 months ago.
That would be great, thanks.
Expert:  Jason Jones replied 7 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 90 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 7 months ago.
Not working
Expert:  Jason Jones replied 7 months ago.

Why not? Did you run that on a computer?

Customer: replied 7 months ago.
My phone
Expert:  Jason Jones replied 7 months ago.

Okay. It will not run on a phone. Can you follow the instructions for the remote on a computer?

Customer: replied 7 months ago.
Let me turn it on. How do I get to this conversation, by email?
Expert:  Jason Jones replied 7 months ago.

You can open your email and click the link that was sent there.

Customer: replied 7 months ago.
Ok, standby!
Expert:  Jason Jones replied 7 months ago.

Thank you

Customer: replied 7 months ago.
Do I have to allow you to make changes to my computer?
Expert:  Jason Jones replied 7 months ago.

Yes.

Customer: replied 7 months ago.
Connected
Expert:  Jason Jones replied 7 months ago.

Thank you

Customer: replied 7 months ago.
Thexbix is telling me to unplug the modem and router again.
Expert:  Jason Jones replied 7 months ago.

Okay.

Customer: replied 7 months ago.
For 5 mins?
Expert:  Jason Jones replied 7 months ago.

Yes.

Expert:  Jason Jones replied 7 months ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason