Hello & Welcome,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The AGE of the device?
2) Is this the FIRST time you have updated your device?
3) Had the device been used (successfully) BEFORE this latest update?
4) WHEN this issue first began?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)