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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 9309
Experience:  8+ years of professional experience
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After updating my garmin 510 the touchscreen won't work and

Customer Question

after updating my garmin 510 the touchscreen won't work and says the following:
Factory reset (at the top)
Reset all user settings? (in the middle)
X and check mark at the bottom.
Touchscreen doesn't work
Submitted: 3 months ago.
Category: Consumer Electronics
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Customer: replied 3 months ago.
Does my description of the problem make sense?
Expert:  Russell H. replied 3 months ago.

Sorry - I had to take on another case... just a moment...

Expert:  Russell H. replied 3 months ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

If the touchscreen doesn't work, you cannot do a factory reset - is that correct?

How did you update it? is there any chance that you applied an update file for the wrong model #? which would cause damage to functions which might include touchscreen function being lost... but there is also the possible cause, that the touchscreen simply chose this time to fail, by sheer chance.

How old is your Garmin 510 ?

Customer: replied 3 months ago.
It is 2 yrs old
Expert:  Russell H. replied 3 months ago.

Then it is out of warranty at any rate. But 2 years is rather soon for a failure.

Try using the blunt end of a ballpoint pen with the pen retracted, to get the factory reset to execute.

Customer: replied 3 months ago.
I was hoping to NOT have to do the factory reset. That is the screen that just comes up after the update. I synced my data then updated.
Expert:  Russell H. replied 3 months ago.

Then just touch with the ballpoint on the X, to cancel the factory reset, right?

Customer: replied 3 months ago.
The touchscreen won't respond. After being off for the last few mins the screen now came up with; select a language ??
Expert:  Russell H. replied 3 months ago.

That's the beginning of initial setup - possibly, after a factory reset.

Select your language... unless the touch-screen won't work. (Try a pen too, of course.)

Customer: replied 3 months ago.
Not working....
Customer: replied 3 months ago.
Where do you push with a pen to do the factory reset??
Expert:  Russell H. replied 3 months ago.

Then your device's touchscreen has failed, and it will have to be repaired at your cost, or else replaced... the warranty is long expired, so unfortunately that's all there is to it.

Customer: replied 3 months ago.
Who can replace that?? Is there a contact number for Garmin?
Expert:  Russell H. replied 3 months ago.

For Garmin 510 ... Garmin charges $ 79 for repair to an Edge 510 that is out of warranty.

Another source of repairs can be inquired into, at

which has a blue square at the left to click on to request a repair quote.