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Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 19511
Experience:  Managing Director at Pollinate Group LLC
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Dmr-es4ov no power f60 apers in windw?

Customer Question

dmr-es4ov no power f60 apers in windw ?
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty video processing board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2005 model, that type of failure wouldn’t be surprising. This system is now at about 3 times its designed service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; however repairs are simply not feasible at this point. There are no parts available and the cost of labor alone would greatly exceed the value of the system. You could buy a brand new recorder, or upgrade to a hard drive based system, with current technology and a fresh warranty, for much less.

Depending how you’d like to proceed here, I can help with finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 3 months ago.

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