Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome
Can you power off the S7
Then take out the sim card, wipe it on your sleeve, put it back in the S7 and power it on and tell me if it now functions please.
ok, what other steps have you already tried Ken? So we do not repeat these.
ok but thats not effected by this,
What I am asking Ken is what other steps have you already tried Ken? So we do not repeat these.
go to Settings, Applications, Applications Manager, then More, then System Apps, then Google Services Framework
Press it and press storage then clear data
Restart the phone and tell me if it then connects please.
We will have to do a factory reset in order to rule out the firmware as the issue.
This will remove all data from the phone and return it to new. This you cannot avoid, so backup any personal data off it first before doing this.
Then go to Settings, Backup and Reset, Factory Data Reset.
Let this complete and when it has, setup the phone again and tell me please if the SIM card now works.
ok, if you have tried multple sim cards then it confirms the problem is your SIM port has died on the phone.
A corrupted firmware can cause this. But we have ruled this out by reinstalling it.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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