Thanks, ***** ***** dealing with someone with almost no tech knowledge! I wouldn't attempt to do this myself. Even the thought puts me in "panic mode", stomach knots, etc..... All my business contacts are on my Palm, and the Palm keeps freezing regarding texts, and also keeps sending me the hard reset bubble asking if I want to reconfigure my phone, but to do so will ERASE everything! UGH! I'M FREAKING OUT about all this! Also my phone wouldn't connect to the 6.2 version of the Palm desktop that I currently have on my old, extremely slow, XP Pro computer, which worked in the past. (No longer have the CD to try a reinstall).
The Advanced Tech pro at Sprint tried, from what she is telling me, to download a few software versions of the Palm Desktop on line to her computer, but kept running into problems with the downloads. Because my computer is so slow & the fact that my phone is not completing the connection with my current Palm Desktop, I don't think she felt the download approach from the web would work with my computer. That being said, I am not sure I understand the logistics on how you move data with the download approach?
If that concern is valid, is there a way to buy another Palm Desktop CD with the 6.2 version online? I tried searching online myself for that, but no luck. If that was an option, it then leads to another concern that I have; would the new CD even download a second copy on my PC, since I wouldn't want to trash the first desktop without the copy of ALL MY DATA being on the new desktop download from the CD first. The Sprint Associate hasn't been able to figure out why my phone wouldn't complete the connection with the Palm desktop. She thinks either the desktop software or my phone somehow has some corruption, which is affecting the completion of the connection.
Please respond back based on my above comments, and anything else you feel might help asap. I've got to quickly find something that will work before I loose everything. Your help is deeply appreciated, and needed quickly. Thanks Rusty!