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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20504
Experience:  Managing Director at Pollinate Group LLC
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When I turn on the power the light just flashes

Customer Question

when I turn on the power the light just flashes
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; however repairs for this type of unit are generally not feasible, it will cost more to fix than it would to replace with a new player.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 5 months ago.

Do you need more help with this?