I'm sorry about the issue. On your kindle, please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you,
I'm sorry. Does your kindle have touchscreen or not?
What happens when you press and hold the Power (On / Off) button on your kindle hard for about 45 seconds? Does the screen change anything?
Please charge the kindle also.
Please reply at the box below. Thank you,
Hi Wendy. My name is*****'m sorry that you are having this trouble. It would be my pleasure to assist you. I do have a suggestion. Even though your Kindle is fully charged, I'd like for you to connect it to your computer with the usb cable, then try to turn it off, pressing and holding the power button down for a full minute. Please give that a try and let me know the results.