How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JA Engineer Your Own Question

JA Engineer
JA Engineer, Engineer
Category: Consumer Electronics
Satisfied Customers: 380
Experience:  Broadcast Engineer for over 7 years.
Type Your Consumer Electronics Question Here...
JA Engineer is online now
A new question is answered every 9 seconds

I had stopped wearing my vivosmart couple months and i

Customer Question

I had stopped wearing my vivosmart for a couple months and i charged it back up to wear it again. I can see the screen, but the time stays at 12:00 and it doesn't read any of my steps, stayed at 0 for 3 days
JA: How long has this been going on?
Customer: I charged it on June 30th and started wearing it again that day. No results time stays at 12:00 and not read any steps since then
JA: What troubleshooting have you tried?
Customer: just googling which led to this conversation
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  JA Engineer replied 3 months ago.

Hello and good evening.

You will have to set the time on your VivoSmart before it will be bale to read your steps. You can set the time manually by doing the following:

  1. Hold the touchscreen to view the menu.
  2. Select O > Manual.
  3. Select - or + to adjust the time of day and date.
  4. Select the tick to confirm each setting.

Please remember to click on 5 stars above and click Submit so that I can be paid for assisting you.

Have a good evening.

Related Consumer Electronics Questions