Hi i`m Jack
Did you buy this product on amazon ?
From coby 6 months ago ???
The company has been dead for 3 years
The company has been dead for 3 years so no warranty there you can be sure
Is it dead ?
if you received a phone offer it was automated from the web site ,not from me
not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .
Please use this link or phone number for customer service and these questions;http://ww2.justanswer.com/help USA:(###) ###-####/p>
good luck with your coby
Over and out