Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
As of first step, let's try resetting your Kindle.
1) Keep your Kindle connected to the charger.
2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.
3) Please press and hold your kindle for atleast 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 25 seconds.
Tell me if it makes any difference to your problem.
Please let me know if resetting didn't help.
When your Kindle is charging, does a lightning bolt appears on the battery icon at the top of the Home screen.
Did you try charging by connecting the kindle to a computer via a USB Cable.
We are now trying to figure out if the charger is bad or the problem is with the KINDLE.
Just use the USB cable and tell me if you see a a lightning bolt appears on the battery icon at the top of the Home screen.
When you connect the Kindle to charge, the indicator light on the bottom edge of your device turns amber while the battery is charging and green when it is fully charged. If you don't see a light, your Kindle is not charging.Do you see the indicator light?
I am sorry to say the power receptacle/jack which receives the charge from the power cord has become loose or dislodged or the battery has gone bad.
The only option left is to send it for repair, for that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA prior to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost.Here is the link for Kindle Service and Warranty information along with their phone number.
You can also contact kindle support at
United States: 1-***-***-****
Outside the United States: 1-***-***-****
Sorry to give you a bad news.
Is there anything else I can help you with?
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I wish you a pleasant day and a quick solution to this problem.
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