Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. You may need to repeat this process up to 5 times for it to take effect.
If the kindle still isn’t working properly, the next step will be a deeper level reset. If you have not charged the kindle recently or know that it is at least half full, then you should charge the battery for at least a few hours before proceeding further. Then plug the kindle into computer via usb cable, then press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.
Let me know the results, and I'll advise further if needed.
Thank you for trying, Carl.
This unfortunately indicates an internal hardware fault.There is no recovery, the display is internally damaged and would have to be repaired. The entire eink display panel and digitizer assembly would have to be replaced.
It is possible to fix, but generally not feasible to do so, especially for such an old model. It would cost you more to fix it than it would to buy a new kindle: http://amzn.to/2937xIU
If you prefer to have it repaired though I can give some options for that.
Best regards, ***** ***** for the news,
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