This will happen if the correct map is not selected.
What do you see when you tap Settings, Map?
Is there a CN NA map listed? Is it selected? If not tap the empty box next to it so there is a check mark in the box. Now try the address search again.
CN NA means City Navigator North America. When you tap Settings - Map & Vehicle you should see the following items listed (you may need to scroll down the page to see the last few):VehicleDriving Map ViewMap DetailMap ThemeMap ToolsMap LayersmyMaps- you may also see an entry called Auto ZoomTap the myMaps entry and you should see:CN North America NT201x.xx ALL (where x.xx is the year and version number of the maps installed on your Nuvi. For example 2014.40 for 2014 maps version 40). If you are not seeing this entry then your problem is that the Nuvi you have has no maps installed in which to find the search entries you are entering OR if you can see this entry you MUST tap the box to the left of it in order to place a check mark in the box. This will make the maps available to the Nuvi in order to complete the searches you are entering.
Hi, just checking in on your question, do you need any further assistance?