I am Pete and I'll be happy to assist with your question today.
This is a known problem, however there is a fix - you simply have to install the latest firmware.
You should also turn off the "Charge by Computer" option which is set to "Auto" by default.
You can download the firmware from:
To install the firmware:
Create a new folder with an appropriate name on your computer's hard drive.
Download the firmware from the above link.
Run the downloaded file to create a folder called P500Update which contains the firmware folder.
Use a card reader or similar device to copy the firmware folder to the root directory of a formatted SD memory card.
Insert the memory card into the camera's memory card slot and turn on the camera.
Select Firmware version from the camera's setup menu and follow instructions displayed to upgrade the firmware.
After the upgrade is complete, turn the camera off and remove the memory card.
Access the Firmware version item in the camera's setup menu to confirm that the firmware has been upgraded.
Hi, just checking in on your question, do you need any further assistance?