Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
Lets try resetting your kindle; follow the steps below:1) Please connect your Kindle to your charger.2) Press and hold the Power button on the bottom of the device for about 40 seconds and then release the switch.3) Please press and hold your kindle for atleast 40 seconds.If you only hold the Power button for only 10 to 20 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 40 seconds.
Tell me if it makes any difference to your problem.