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The battery on my new Kindle Oasis cover will not charge and

Customer Question

The battery on my new Kindle Oasis cover will not charge and battery lights do not show green and red on the machine itself.
Submitted: 4 months ago.
Category: Consumer Electronics
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It sounds as if - should the Kindle prove to be over 1 1/2 year old - the battery might well be defective.

How is the charger, as far as you can tell? if it has a light, does the light come On ?

How old is the Kindle Oasis in question, please?

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