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Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 13712
Experience:  20+ years in trade TV and Electronics
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My kindle voyager is stuck on the page that is an ad books

Customer Question

My kindle voyager is stuck on the page that is an ad
for other books and will not turn on. I have charged it over nite thinking it was low. I push the button and nothing happens. The swipe will not come on the screen. I do not know how to do a hard boot. Help
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Anthony replied 5 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars at the top of the page thanks again

Regards

Anthony

Expert:  Anthony replied 5 months ago.

Do you need any more help with this please?

Expert:  Anthony replied 5 months ago.

Can you please rate the answer positively thank you with the rating bar of stars?if you dont see this please let me know thank you

Anthony