Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me what operating system your computer is using (windows 7, 8, 10, mac, etc)?
just click here: http://support.hp.com/us-en/product/HP-Photosmart-330-Printer-series/443030/model/443031/drivers
then on the orange Check Now program and it will run the install
Do you need more help with this?