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My music in the cloud will not play when I bring it down to

Customer Question

My music in the cloud will not play when I bring it down to Windows Media Player. I think it comes down as a Zip file and I don't know how to Unzip it.
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 4 months ago.


I'm sorry about the issue. Is there any error or message?

What is the cloud name / website link you are downloading your music from?

Do you have windows xp, vista, or 7, or 8, 10?

Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 4 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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