Hi there. I'd be happy to help you with this. I'll need to ask a few questions first in order to provide the best possible answer. Is the Boost Mobile I856w? If not, who is the carrier? Do you need to unlock the phone itself? Have you forgotten the lock/security code? Or are you trying to unlock the sim card?
Ok. Thanks for that information. Which code do you need? Have you forgotten the lock/security code? Or are you trying to unlock the sim card? Are you wanting to use it on another network?
Yes, that is helpful information. Please give me just a moment to fins the proper instructions for your situation. Do you know if it was previously used in another country?
I think I have what you need. You're going to need to activate the phone. https://www.boostmobile.com/#!/support/faq/phones-devices/phone-activation/. Hopefully you will be able to do it online by providing the ESN number. There are instructions on the web page to help you locate this information.
Please let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
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No worries. You can visit ww2.justanwser.com for information on contacting customer service for a refund. You can contact them by online chat, phone, or email. Have a great day!
YOu're most welcome. Have a good weekend.