Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your clock.
To help you with this issue, may I ask:
1) The FULL Model Number of the clock you are working with?
2) The AGE of the clock?
3) WHEN this issue first began?
4) Have you tried to adjust the time, and if so, what happens when you try?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)