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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30254
Experience:  Over 20 years fixing Electronically devices
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One of my kindles is not working. I push to turn it on and

Customer Question

one of my kindles is not working. I push to turn it on and the green light goes on and then goes off and nothing appears on the screen. I charged it and it still doesn't work
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Richard replied 5 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is usually an issue with the Firmware, so I would first like you to do this please.Remove the charger from the Kindle and hold the power button to off for 35 seconds.Release, then connect the charger and try to turn on the Kindle.Let me know the results pleaseThank you