How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30281
Experience:  Over 20 years fixing Electronically devices
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

Team at TomTom. I need your help please. I am unable to login

Customer Question

Team at TomTom. I need your help please. I am unable to login to retrieve my MyDrive Login password. This is made more difficult for me, having sustained a Brain Injury, as the result of an Aircraft Accident
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Richard replied 6 months ago.
Hi there and welcomeI am sorry to hear about the issue you are having.Can you please use my link below and there you can reset your password done, then use this new password ***** sign into your account. I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please. Else let me know the results please