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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30133
Experience:  Over 20 years fixing Electronically devices
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Just bought a Kindel Paperwhite as a birthday present

Customer Question

Just bought a Kindel Paperwhite as a birthday present for my wife's 86th birthday at a Best Buy near Vestal,NY. We were given little instruction as to how to use it.It's the next dayand we can't even get it open. Please help us old fossils get this wonderful tool working.
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Richard replied 6 months ago.
Hi there and welcomeI have the manual for you here which explains in detail the device, can you tell me please what happens when you try to use the Paperwhite? Does it actually turn on?