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Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 13741
Experience:  20+ years in trade TV and Electronics
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I have kindle with keyboard 3-g went to on and the top half

Customer Question

I have kindle with keyboard 3-g went to on and the top half is stuck. I have tried holding in the start button for 15 seconds does not reboot. Please help
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Anthony replied 7 months ago.
HelloWelcome 15 seconds may not be long please follow belowPlease reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.Let me know if you need more helpA positive rating is appreciated thank youRegardsAnthony