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Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 36138
Experience:  Troubleshoot consumer electronics devices.
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I plugged my Kindle into my computer to charge it and

Customer Question

Hello I plugged my Kindle into my computer to charge it and got this message:
" If you want to read or shop on your Kindle while continuing to charge over USB please keep the USB cable attached but eject your Kindle from your computer". I did that and charged it on normal power. But this message is frozen on the screen and I can't get the Kindle to move off it.
Help please.
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 10 months ago.
Hi,I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.Please reply at the box below to continue. Thank you.