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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30205
Experience:  Over 20 years fixing Electronically devices
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My harmony remote has stopped controlling volume or mute.

Customer Question

My harmony remote has stopped controlling volume or mute. I believe it was "reprogrammed" by our visiting 1yr old niece who thought it was a cell phone
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Richard replied 6 months ago.
Hi there and welcomeCan you tell me please which model Harmony you have?Thank you
Customer: replied 6 months ago.
Harmony Ultimate
Customer: replied 6 months ago.
I should have said that unfortunately I am at work now and the problem is with my home tv and remote
Expert:  Richard replied 6 months ago.
ok, you need to connect it again to your computer via the USB cablethen run the my harmony program which you used when first setting up the remote.Follow the onscreen steps and it will take you through selecting your TV and programming it again.Once it updates the remote, it will be again usableI see your not at home, so any issues, just let me know here, I marked the question to remain openIf you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated. Thank you

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