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Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11421
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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My vivofit is totally unresponsive...I disconnected from my

Customer Question

My vivofit is totally unresponsive...I disconnected from my phone and delete the app and I am now trying to set it up on my mom 's phone for her. I turned off Bluetooth on my phone. The vivofit is not even registering steps
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Michael Hannigan replied 10 months ago.
Hello. Thank you for coming to JustAnswer.Sorry for the wait. My name is Michael. I will be helping you with your question today.
Customer: replied 10 months ago.
Thank you
Expert:  Michael Hannigan replied 10 months ago.
You can do a reset of the device.hold button to put in SLEEP; press button 5x very quickly; hold on 5th press until version appeared and screen went blank; release and press button quickly then hold until restart.
Customer: replied 10 months ago.
Thank you we got it going
Expert:  Michael Hannigan replied 10 months ago.
You're welcome. That's great news! I would appreciate a moment of your time to rate my level of service using the OK, Good, or Excellent rating icons. Thank you! Mike