How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony Your Own Question
Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 14394
Experience:  20+ years in trade TV and Electronics
18621325
Type Your Consumer Electronics Question Here...
Anthony is online now
A new question is answered every 9 seconds

Playing candy crush soda and at level 84. restarted the kindle

Customer Question

playing candy crush soda and at level 84. restarted the kindle this am and got sent back to level one!
Help!!
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Anthony replied 1 year ago.
HelloWelcome Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.Let me know if you need more helpA positive rating is appreciated thank youRegardsAnthony