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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 16555
Experience:  Over 16 years of experience installing and repairing electronics.
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I need a remote set up code Logitech z5500 with my,finity

Customer Question

I need a remote set up code for my Logitech z5500 with my,finity xr11 remote. I know there is one because the peel app on my smartphone controls the Logitech perfectly
Submitted: 12 months ago.
Category: Consumer Electronics
Customer: replied 12 months ago.
I meant xfinity xr11 voice remote. I can't understand why the peel app on my stupid smartphone controls my Logitech z5500 and the advanced xr11 voice remote won't. I just need a code from Logitech. I know they have them because a friend puff mine ordered a new Logitech infra red remote for his z5500 and they sent him a code to start it up. He has since forgotten it.
Customer: replied 12 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 12 months ago.

Hi there,

Customer: replied 12 months ago.
I will call what is your number
Expert:  Pete replied 12 months ago.

Some remotes will work the the Z5500 and others will not.

Unfortunately there is no code available for the older XR11 remote.

Let me know if I can be of any further assistance.


Customer: replied 12 months ago.
The xr11 is xfiniy's newest voice powered remote
Customer: replied 12 months ago.
Why does the peel remote app on my smartphone work it? There must be a code available for that app to work the z5500
Expert:  Pete replied 12 months ago.

It would be good if there was a code available, but for some reason Logitech have decided not to include one.

They can only include a limited number of codes, and will include what they think are the most popular.

Expert:  Pete replied 12 months ago.

The app is entirely different from a traditional remote, and the app can also be updated whilst the remote cannot.

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