Hello and sorry you're having problems. I'm not able to talk on the phone, but I can help you with this easily enough.
In order to tune and then program stations on the Sherwood, first make sure you have an antenna plugged into the FM antenna jack on the back of the unit.
You can refer to page 7 of the manual below to identify the buttons I'm going to tell you to use:
To put the tuner into tuning mode, press the "T/P Mode" (tuning/preset mode) button on the receiver.
Then use the UP and down arrow buttons right below that labeled "Tuning/Preset" to tune to the next available station.
Then scroll to page 13 of the manual at that link to store the stations once you've selected them (the numeric buttons on the remote control are used to store stations to preset).
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