Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
I need to gather some more information from you in order to help.
Do you know which model of Kindle you have? If not, look on the back for a model number likely starting with a "D".
Let me know and we can continue.