Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
Ed, which model Kindle do you have? If you are not sure, look on the back for a model number in very small print, likely starting with a "D".
Let me know.
Ok, we can try and figure it out. I assume that this is a Kindle with an "E-Ink" screen i.e. Black and White. In other words, it is not a Kindle Fire with a color screen??
Ed, I'm trying to accept your phone call offer but apparently there is a payment issue. That is unfortunately, out of my hands. I'll try again in a few minutes.
Ed, I'm sorry. Has someone from Just Answer billing contacted you yet?